As the Team Lead for Client Success Specialists, you’ll oversee daily team operations, coach team members, and drive performance to ensure exceptional client service and attorney-client interactions. Your role will focus on improving processes, resolving escalations, and supporting LegalMatch’s mission of providing easy access to legal help.
Key Responsibilities:
Lead and mentor the Client Success team to achieve performance goals.
Oversee daily operations and ensure timely follow-ups with clients.
Handle escalated client concerns with professionalism and empathy.
Monitor team performance, provide feedback, and implement process improvements.
Facilitate training and foster a collaborative, positive work environment.
Ensure accurate and timely record-keeping in the CRM system.
Leadership experience in client success, customer service, or a related field.
Excellent communication, active listening, and problem-solving skills.
Proficiency in CRM systems and multitasking in a fast-paced environment.
Customer-focused with a passion for delivering exceptional service.
Why Join LegalMatch?
Remote Work: Flexibility to work from home.
Night Shift: Perfect for night owls.
Leadership Role: Opportunity to lead and shape a high-performing team.
Fixed Weekends Off: Maintain a healthy work-life balance.
...Technical Support Representative, Need Linux and MSP Experience, 3rd Shift Work From Home Managed Services Provider and Linux experience is required for this Technical Support Representative opening. We need someone that is willing to work 1 weekend day (not necessarily...
...HealthTrust Workforce Solutions HCA is seeking a travel Ob/Gyn Sonographer for a travel job in Englewood, Florida. Job Description &... ...Solutions HCA Job ID #899223. Posted job title: Travel Ultrasound Technologist - OB/GYN About HealthTrust Workforce Solutions...
...City Jacksonville State FL Remote NO Department Nursing Why Mayo Clinic Mayo Clinic is top-ranked in more specialties... ...to secure your future. Responsibilities The nurse administrator is responsible for the overall management and coordination of...
Pay: ~ Up to $32 per hour with tips. Other Benefits: FREE and discounted meals. FREE Serranos t-shirts and casual uniforms. PAID vacation and sick leave $15/hr. Insurance benefits. Tuition reimbursement. Flexible schedules and short shifts. ...
The Finance Internship at ATHLETES FIRST will provide you with a great deal of hands-on experience and insight into the world of sports through... ...our professional and collegiate athletics. *The Summer Internship will begin May 5th to August 29th General Finance...