Job Description

Job Description

Job Description

Position Summary :
The Receptionist and Administrative Assistant plays a key role in supporting the day-to-day operations of the real estate brokerage. This position involves front-line customer service, administrative support, and organizational duties to ensure the office runs smoothly. The ideal candidate will have excellent communication skills, attention to detail, and an ability to multitask in a fast-paced real estate environment.

• Greet clients, visitors, and potential buyers with a professional and welcoming attitude.
• Answer and direct phone calls, take messages and provide accurate information as needed.
• Manage the front desk area, ensuring it is neat, organized, and stocked with necessary materials.
• Schedule appointments and manage the calendar for agents, managers, and clients.
• Handle incoming and outgoing mail, packages, and courier services.
• Ensure all visitors sign in and are directed appropriately.
• Assist with client inquiries by phone, email, or in person regarding properties, listings, or services.
• Assist with real estate documents, contracts, and forms.
• Maintain the office filing system.
• Help with marketing materials (flyers, listings).
• Enter data into the CRM system and update client information.
• Provide general office support (data entry, photocopying, etc.).
• Provide exceptional customer service to clients and prospective clients.
• Manage inquiries related to listings, services, or properties and direct them to appropriate agents or departments.
• Assist clients with paperwork, scheduling appointments, and general inquiries.
• Coordinate meetings between agents and clients, providing scheduling support.
• Order and manage office supplies.
• Help coordinate office meetings and activities.
• Ensure office equipment is working properly.

Skills and Qualifications:

• High school diploma or equivalent (preferred: college degree).
• Previous experience in customer service or office work (real estate experience is a plus).
• Strong organizational and multitasking skills.
• Good communication skills (written and verbal).
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Knowledge of real estate terms and processes is a bonus.

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