Job Description

About Us:

ABI is celebrating 21 years of incredible success that has culminated in becoming the largest woman-owned ad agency in Texas. Our clients are winning hearts, changing minds, inspiring loyalty and provoking actions through strategic advertising, marketing, and public relations developed by our team. Our team is a snapshot of Texas' values, cultures and lifestyles who just happen to extremely talented in the areas of research, strategy, creativity and creating connections. We're growing, we're crazy ambitious and we're looking for our next team member to take us even higher.

Opportunity:

Our agency is looking for a project manager to lead a loyalty program. If you enjoy taking the lead, analyzing the data, putting the pieces together and implementing a program that wins hearts and minds, this is a great opportunity.

The project manager will lead outbound and inbound communications for a large database. You will be a part of the team that decides the best client incentives, the schedule of contact and executing contact through digital, in-person, direct mail and via an in-house call center. The ideal candidate is bilingual (English/Spanish) and has previous experience leading omni-channel marketing projects, exemplary customer service, program management, database management (Salesforce experience is a plus), and a patient, upbeat personality who can easily connect with and endear customers,

Qualifications

• Candidates should be highly reliable and have excellent communication skills that emphasize listening and solving any issues.
• Enthusiasm for interacting with customers 50% of the work day, on average.
• Experience and comfort interacting with clients from a range of backgrounds, educational levels and geographic areas.
• 3 years leading and managing marketing projects.
• 2 years of experience working with databases to track client interactions.
• Mastery of managing multiple creative projects and executing distribution to customers.
• Proficient computer skills with the confidence to learn and apply new technology related to the position
• Must be 18 years of age or older
• High school diploma or equivalent
• Must pass our pre-employment background screen
• Able and willing to work in hybrid role in office and at home
• Bi-lingual, Engish/Spanish preferred; Available to work eight hours, Monday - Friday between 9 am – 7 pm EST or Saturday 9 am – 3 pm CST

Responsibilities

• Develop loyalty program structure.
• Develop menu of loyalty communications for a one-year plan.
• Create awareness of programming for customers.
• Use various marketing channels to strengthen relationships with customers and inspire referrals.
• Talk to customers over the phone, email, or social media to resolve their questions or concerns
• Answer all business-related queries to your best knowledge utilizing the resources available
• Maintains and updates customer information as necessary
• Follow up with customers when required via phone or email
• Educate and guide customers about the loyalty program and its benefits.
• Assist in other agency related matters as required by leadership
• Ability to multitask and use multiple technologies

Benefits

• Competitive Pay (based on experience)
• Standard Benefits (Medical, Dental, and Vision)
• Paid Time-Off
• Matching IRA
• Parking

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