Job Description
TITLE: PROGRAM MANAGER - USER ACCEPTANCE TESTIING STATUS: EXEMPT REPORTS TO: DIRECTOR - ENTERPRISE USER ACCEPTANCE TESTING DEPARTMENT: PAYMENT SERVICING OPERATIONS JOB CODE: 11853 PAY RANGE: $76,300.00 - $85,000.00 ANNUALLY GENERAL DESCRIPTION The Program Manager, User Acceptance Testing, will support the Director of Enterprise User Acceptance Testing in ensuring the overall quality of systems within Service Operations. This role involves managing multiple UAT projects, coordinating with various teams, and ensuring that testing activities align with the strategic goals of the organization. The Program Manager will focus on continuous improvement initiatives, stakeholder communication, defect management, dashboard creation for reporting to senior management, and the effective utilization of testing tools and methodologies.
KEY RESPONSIBILITES - Program Management: Oversee and manage multiple UAT projects, ensuring they are completed on time, within scope, and within budget.
- Support UAT Strategy Development: Assist the Director in developing and refining the UAT strategy, methodology, and framework for Service Operations.
- Test Planning and Execution: Collaborate with project managers, business analysts, and development teams to define UAT scope, objectives, and timelines. Develop and execute comprehensive test plans, including test case development, test execution, defect tracking, and resolution.
- Continuous Improvement: Identify areas for improvement in UAT processes and implement best practices, tools, and techniques to enhance testing efficiency and effectiveness.
- Stakeholder Communication: Act as a primary point of contact for UAT-related communications, providing regular updates to stakeholders on progress, risks, and issues.
- Governance and Compliance: Assist in building and maintaining a governance model for UAT activities within Service Operations, ensuring compliance with regulatory requirements and internal policies.
- Training and Mentorship: Provide guidance and mentorship to UAT team members and other stakeholders on UAT principles and practices. Lead cross-training initiatives to ensure staff are well-versed in various aspects of UAT and Service Operations.
- Tool Utilization: Ensure the proper usage of available testing tools to maximize the effectiveness of UAT efforts.
- System Analysis: Conduct deep dive analysis of system health and performance, identify gaps, recommend solutions, and provide multi-level communications on system-related information.
- Defect Tracking: Oversee defect tracking and resolution processes, ensuring that defects are logged, prioritized, and addressed in a timely manner. Implement strategies to reduce defect rates and improve overall software quality.
- Dashboard Creation: Develop and maintain dashboards for reporting UAT progress, defect status, and other key metrics to senior management. Ensure that dashboards provide clear, actionable insights for decision-making.
- Professional Analytics: Provide detailed professional analytics on products and services to Senior Management and project teams as applicable.
- RFP Analysis: Assist with RFP cost, benefit analysis, and propose responses to various RFP concerns.
- Requirements Translation: Translate business requirements and objectives into system requirements for technical staff.
- Technical Documentation: Interpret technical designs and vendor specification documentation.
- Program Documentation: Develop and maintain applicable program documents.
- Regulatory Compliance: Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws appropriate to the position.
- Relationship Management: Develop and maintain working relationships with all levels of management, peers, and subordinates, both internally and externally with peers and vendors, to accomplish credit union strategic goals.
- Additional Duties: Perform any other duties or special requests assigned.
- Training Support: Assist with training junior staff and other areas as needed.
PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: - Must have strong organizational skills and possess sharp attention to detail.
- Effective oral and written communication skills required to interact with credit union staff and management and complete technical analysis.
- Ability to communicate with a wide variety of technical and non-technical audiences, internally and externally, through both written and verbal communication in technical and business terms as needed.
- Must possess sufficient manual dexterity to skillfully operate a personal computer and other standard office equipment, such as multi-purpose copier and telephone.
- Ability to work closely with peers and build strong partnerships with key stakeholders.
- Effective analytical skills are required to prepare recommendations, perform analysis and accomplish other functions as listed.
- Make sound decisions in the absence of detailed instructions.
- Must have the ability to work on own initiative.
- Must be able to work under tight deadlines.
ORGANIZATIONAL CONTACTS & RELATIONSHIPS: - INTERNAL: All levels of staff and management.
- EXTERNAL: Members, vendors, government agencies, other industry association and other financial institutions.
QUALIFICATIONS: - EDUCATION: Bachelor's degree in Business Administration, Operations Management, Finance, or a related field preferred.
- EXPERIENCE:
- 5+ years of relevant experience in program management, business analysis, and user acceptance testing. Experience in leading UAT activities and collaborating with cross-functional teams. Project participation, including management and coordination of projects, is preferred.
- 2+ years' experience with project research, business analytics, or program management.
- KNOWLEDGE / SKILLS:
- Strong oral and written communication skills, including presenting to groups and preparing detailed reports for senior management.
- Well versed in reporting on Operational KPI's for example: Transaction Volumes, Quality, Service Levels, Productivity and Unit Cost.
- Advanced organizational skills, including the ability to prioritize daily activities and multi-task to complete high priority and time sensitive assignments and processes simultaneously.
- Proficient in Excel, including the use of pivot tables and charts.
- Independent work methods with strong oral/written communication and numerical skills.
- Work well under pressure.
- Ability to read, analyze, and formulate business processes as well as be able to apply analytical skills to problem solving. With the ability to define problems, collect data, establish facts and draw valid conclusions.
- Ability to formulate ideas and recommendations both orally and in writing for presenting to management.
- Experience with MS Office Software desired.
- Ability to execute commonly used financial industry concepts and practices.
- Demonstrated ability to working a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities.
- Ability to lead a team for projects.
- Enthusiasm and interest in operational improvement and driving organizational change to create a more secure financial environment.
- Strong sense of ethics and professionalism.
- Ability to positively communicate suggested solutions and alternate outcomes.
- Ability to keep and maintain confidential information
PHYSICAL REQUIREMENTS: - Prolonged sitting throughout the workday with occasional mobility required.
- Corrected vision within the normal range.
- Hearing within normal range. A device to enhance hearing will be provided if needed.
- Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
- Occasional travel may be required locally, statewide and throughout the United States. Overnight travel may be necessary.
LICENSES / CERTIFICATIONS: #LI-Hybrid
THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES. REV. 3/31/2025 Other details - Job Family Non-Manager
- Job Function Non-Manager
- Pay Type Salary
- Employment Indicator Flex/Hybrid
- Min Hiring Rate $76,300.00
- Max Hiring Rate $85,000.00
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Job Tags
Flexible hours, Night shift,