Job Description

Job Description

Job Description

We are seeking a highly motivated and reliable individual to join our Customer Service/Operations Department. This role involves supporting daily operations, assisting customers via phone, and addressing product and service inquiries. Because this is an essential part of the position, the ideal candidate must be extremely comfortable on the phone, possess strong active listening and communication skills, exhibit patience, and multi-task. They should also be a proactive self-starter with strong time management skills, capable of handling various tasks. The candidate should be able to change direction quickly and work on other tasks and projects, such as providing phone support, invoicing, purchase orders, filing, and other administrative duties when needed.

RESPONSIBILITIES:

• Handle incoming calls on a multi-line phone system and follow standard operating procedures, obtaining pertinent information and connecting to the appropriate department.
• Support and manage our clients professionally.
• General administrative duties such as filing, making copies, proofreading, and drafting emails and letters
• General data entry including:
  • Order Processing, setting up new and editing existing customer accounts in a highly customized system, and applying incoming payments to unpaid orders.
• Maintaining a calendar of appointments, meetings, and various events for executives.
• Arrange travel plans and itineraries as needed.
• Developing and/or revising documents and forms, including reports and Excel spreadsheets

QUALIFICATIONS:

• Must have at least 2 Years of Customer Service Experience.
• Possess strong written and verbal communication skills and convey complex problems in formal and informal situations.
• Must be comfortable answering and assisting customers on the phone.
• Computer Literate with intermediate Microsoft Office skills (Outlook, Word, Excel)
• You must be a team player and, at the same time, self-reliant to meet a common goal.
• Must have Problem-solving and organizational skills.
• Able to demonstrate discretion, sensitivity, and excellent judgment regarding confidential information.
• Punctuality, organizational skills, and ability to prioritize and multi-task
• Proactive thinker; ability to anticipate and prepare ahead of the need
• Quickbooks

If you think this could be you, please apply!

ADDITIONAL INFORMATION

• This is an in-office position. Therefore, we do not offer Remote Work.
• Health Insurance is provided after a 90-day probation period.
• Starting Pay is $20.00 an hour, with potential for growth.

Schedule

• 8-hour shift
• Monday to Friday, 9:00 AM - 5:00 PM

COVID-19 considerations:

Our office is fully vaccinated and follows all guidelines to keep our employees safe. Please note that we require all employees to be Vaccinated and provide proof of Vaccination.

Company Description

Mint State Gold by Stuppler & Company’s service philosophy is simple: Strive to always offer the best customer experience possible and provide the best information and advice. In the service of this mission, Mint State Gold is looking for like-minded individuals to join a team that believes in the customer service experience as much as we do. Qualified individuals will offer intellectual capital, integrity, and an experience all their own.

Though dealers in our industry come and go, ours is a company founded by one of the industry’s leading experts whose career extends back to 1960! Over the years, we’ve also built a reputation on a longstanding commitment to our clients: Mint State Gold by Stuppler & Company takes pride in bringing them the best information, vast experience, access to top-tier resource networks, and the most favorable investment opportunities.

We’re always looking for good candidates to join our growing team. At Mint State Gold by Stuppler & Company, you’ll work for a top legacy firm in a highly competitive industry. We’ve assisted thousands of clients and managed hundreds of thousands of transactions. You’ll work alongside and learn from leaders in the industry. We are a precious metals wholesaler and market maker. We sell and buy bullion, numismatics, rarities, and ultra-rarities, including rounds and coins in gold, silver, platinum, and palladium. We advise clients on what to buy and, most importantly, what not to buy.

Mint State Gold by Stuppler and Company's experienced team has serviced over a billion dollars of inventory; join us as we prepare to service billions more.

If the above sounds exciting to you and you’re prepared to do good work for a company that appreciates it, we want to hear from you!

Company Description

Mint State Gold by Stuppler & Company’s service philosophy is simple: Strive to always offer the best customer experience possible and provide the best information and advice. In the service of this mission, Mint State Gold is looking for like-minded individuals to join a team that believes in the customer service experience as much as we do. Qualified individuals will offer intellectual capital, integrity, and an experience all their own.\r\n\r\nThough dealers in our industry come and go, ours is a company founded by one of the industry’s leading experts whose career extends back to 1960! Over the years, we’ve also built a reputation on a longstanding commitment to our clients: Mint State Gold by Stuppler & Company takes pride in bringing them the best information, vast experience, access to top-tier resource networks, and the most favorable investment opportunities.\r\n\r\nWe’re always looking for good candidates to join our growing team. At Mint State Gold by Stuppler & Company, you’ll work for a top legacy firm in a highly competitive industry. We’ve assisted thousands of clients and managed hundreds of thousands of transactions. You’ll work alongside and learn from leaders in the industry. We are a precious metals wholesaler and market maker. We sell and buy bullion, numismatics, rarities, and ultra-rarities, including rounds and coins in gold, silver, platinum, and palladium. We advise clients on what to buy and, most importantly, what not to buy.\r\n\r\n\r\nMint State Gold by Stuppler and Company's experienced team has serviced over a billion dollars of inventory; join us as we prepare to service billions more.\r\n\r\nIf the above sounds exciting to you and you’re prepared to do good work for a company that appreciates it, we want to hear from you!

Job Tags

Trial period, Shift work, Monday to Friday,

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