Job Description

About Us:

Dartcor Food Services is a regional luxe boutique hospitality company known for its incredibly delicious food, sourcing, innovation, and world-class hospitality. We specialize in creating high-quality, made-from-scratch dishes using fresh, local ingredients. We currently operate across New York, New Jersey, Connecticut, and Pennsylvania. As we continue to expand, we’re looking for a passionate and dedicated Guest Service Agent with a background in luxury hospitality and savoir-faire to join our dynamic team. If you thrive in a fast-paced, customer-focused environment and enjoy making a positive impact, we invite you to apply today.

Job Overview:

As a Guest Service Agent at Dartcor Food Services, you will play a key role in ensuring a smooth and welcoming experience for all guests, clients, and employees. Located in Stamford, CT, your primary responsibility will be to provide exceptional service with a focus on hotellerie conciergerie —a luxury hospitality approach—while managing the operational needs of the office. Whether you are greeting visitors, assisting with inquiries, or providing administrative support, your professionalism and savoir-faire will leave a lasting impression. You will act as the first point of contact for guests, clients, and employees, ensuring a professional and friendly atmosphere. This role requires a passion for customer service, organizational skills, and the ability to manage multiple tasks simultaneously.

What You’ll Do:

Guest Services:

• Greet visitors, clients, and employees with a friendly, professional, and welcoming demeanor, ensuring a luxury hospitality experience .
• Answer incoming calls and direct them to the appropriate individuals or departments, providing seamless service in a corporate workforce environment .
• Provide detailed information about the office, services, and general inquiries with confidence and clarity.
• Ensure the reception area maintains a professional, clean, and inviting appearance, offering guests a warm and luxurious first impression of Dartcor Food Services.
• Use your savoir-faire to anticipate and fulfill guests’ needs promptly and professionally, embodying the best in high-end service standards.

Office & Facility Support:

• Maintain a clean, safe, and organized office environment with attention to detail.
• Coordinate with maintenance and cleaning staff to address facility-related issues promptly and professionally.
• Oversee and manage office supplies inventory, ensuring timely replenishment and proper organization.
• Assist in maintaining and preparing conference rooms and event spaces for meetings and events, coordinating with IT and kitchen staff as needed.
• Partner with the Facilities Director to manage communications related to the facility and assist with administrative tasks, always with a professional touch.

Mailroom & Administrative Support:

• Assist with sorting and distributing incoming mail and packages.
• Handle outgoing mail and coordinate with courier services.
• Maintain accurate records of incoming and outgoing mail and packages.
• Provide backup support for reception duties when needed, ensuring that guests are greeted and calls are answered with savoir-faire .

What We Need From You:

• High school diploma or equivalent; additional education or certifications in customer service, office management, or hospitality-related fields are a plus.
• Proven experience in guest services or a similar role, ideally with a background in luxury hospitality or hotellerie conciergerie .
• Excellent organizational skills with the ability to manage multiple tasks and priorities efficiently.
• Strong communication and interpersonal skills to interact with employees, vendors, and visitors at all levels.
• Proficient in using office software (e.g., MS Office Suite) and general office equipment.
• A proactive approach with problem-solving abilities and an ability to handle challenges with savoir-faire .
• High degree of professionalism and the ability to exercise sound judgment in various situations.
• Excellent attention to detail and the ability to maintain a clean, welcoming environment.
• Ability to work independently and as part of a team, always with a focus on luxury service standards.

What You’ll Get From Us:

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Opportunity to work with a passionate, dynamic team in a luxury hospitality environment .

Schedule Requirement:

The Guest Service Agent is required to be on-site Monday – Friday, 9 am – 5 pm.

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