Job Description

Job Description

Job Description

Dental Practice Manager

Dental Services

Damien Center Values

Dignity-Collaboration-Accountability-Equity-Quality-Innovation

Founded in 1987, Damien Center is Indiana’s oldest and largest AIDS service organization (ASO) and serves more than 8,000 individuals living with or at risk for HIV through a comprehensive, innovative approach to care and prevention. Our purpose is to be a trusted partner in providing services, education and advocacy for all people living with or at risk for HIV and any person seeking a safe and welcoming home for care. Our services include care coordination, clinical and pharmacy services, mental health, housing, and nutrition.

Position Summary:

The Dental Practice Manager oversees the operations of the Damien Center Dental Clinic (opening Q2 2025), ensuring high-quality patient care and efficient clinic management. This role combines administrative, operational, and leadership responsibilities to support the delivery of exceptional dental services. The Dental Practice Manager is responsible for supervising staff, optimizing workflows, managing budgets, and ensuring compliance with policies and procedures. This position also collaborates closely with other departments to integrate dental services into the broader health care continuum and uphold the Damien Center’s mission to address health inequities and improve access to care for underserved populations.

Duties and Responsibilities:

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills.

• Provide leadership and oversight for day-to-day operations, ensuring efficient clinic workflows and a high standard of care.

• In conjunction with the Dental Director, hire, train, supervise, and evaluate dental clinic staff, including patient coordinators, dental assistants, and hygienists.

• Develop staff schedules, assign tasks, and ensure optimal productivity and revenue generation.

• Conduct performance evaluations, foster professional growth, and address employee concerns in a supportive manner.

• Collaborate with other departments, including Pharmacy, Behavioral Health, and Medical Services to integrate dental care into holistic treatment plans.

• Manage program budgets, including monitoring expenses, forecasting, and ensuring alignment with organizational goals.

• Develop and implement policies, procedures, and protocols to maintain compliance with all applicable regulations and standards.

• Build and maintain partnerships with community organizations to promote access to dental care and strengthen community engagement.

• Oversee patient scheduling, ensuring effective appointment management to maximize kept appointments and revenue.

• Resolve patient complaints and concerns, providing solutions to enhance the patient experience.

• Ensure compliance with Health Center and Ryan White Program policies regarding patient eligibility and the sliding fee scale.

• Collaborate with the Revenue Cycle team to submit insurance claims, manage patient billing, and monitor accounts receivable and collections.

• Implement and track clinic budgets, monitor financial performance, and identify cost-saving opportunities.

• Order office supplies and clinical inventory, troubleshoot equipment issues, and ensure operational readiness.

• Manage and optimize dental practice management software, including eClinicalWorks (highly desired).

• Ensure compliance with HIPAA and other regulatory requirements related to patient records and clinic operations.

• Participate in strategic planning initiatives to enhance clinic operations and expand access to dental care.

• Support quality improvement programs, tracking performance metrics and identifying opportunities for growth and innovation.

• Serve as a key member of the leadership team, contributing to organizational goals and fostering a collaborative environment.

• Perform other special assignments and duties as needed to support dental operations and the Damien Center’s mission.

Education and/or Experience

• High school diploma required.

• 3-5 years of dental practice management experience, preferable in a Community Health Center/FQHC setting.

• Advanced knowledge of dental terminology, insurance, and billing required.

• Advanced knowledge of dental practice management software required, eClinicalWorks highly desired.

• Bilingual in Spanish/ English is highly desired.

*Work or lived experience may substitute for education requirements on a case-by-case basis.

Knowledge, Skills, and Abilities:

Possess superior organizational and administrative skills. Excellent interpersonal and communication abilities. Excellent computer skills in a Microsoft Windows environment. Ability to work independently and achieve high standards of productivity, achieving deadlines and with superior product results. Strong calendaring, organizational, and document management skills required. Proactive approach to solving problems and communicating to leadership. Knowledge of office management systems, procedures, and office equipment required. Excellent time management skills and ability to prioritize work.

Qualifications

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions. The individual in this role must display the highest level of integrity and confidentiality. The individual should have effective communication skills, attention to detail and organization, and flexibility and adaptability. The individual will also maintain knowledge of trends in their area of responsibility.

Physical Demands:

The physical demands described here are general representations of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, talk, and hear. The employee frequently is required to use hands to touch and handle objects. The employee frequently stands or walks.

• The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions. Remote work is on a case-by-case basis and must be approved by the supervisor.

• Office setting, with sustained use of a computer.

• The noise level in the work environment is minimal to moderate.

• Individuals should maintain personal and professional competency and work to create an environment of courtesy, respect, inclusion, and positivity in all interactions both internal and external to the organization.

• FLSA Status:Salaried, Full-time, Exempt

• Leader: Dental Director

• Salary: $63,500 – 66,500

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