Job Description

My client, an established and growing family-owned Insurance Firm in Boston, is seeking an experienced Customer Service Representative.

The ideal candidate will have at least 1 year of experience as a CSR for Personal Lines Insurance clients and be able to commute to Boston, 5 days onsite (free onsite parking and public transportation accessible!).

Position Highlights:

• Providing customer service support to Personal Lines clients
• Advising appropriate coverages, preparing quotes, and providing underwriting requirements
• Communicating effectively with clients to ensure full understanding of coverage options and policy limitations
• Reviewing monthly reports and ensuring policies are renewed on time
• Processing personal lines endorsements and ensuring policy changes are made accurately and on a timely basis
• Coordinating claims, working directly with clients and insurance carriers to ensure accurate resolution of claims
• Obtaining an in depth understanding of various insurance carriers’ policies and processes and developing rapport with company underwriters
• Assisting with various projects and assignments as needed

Qualifications:

• Minimum 1 year of CSR experience specifically in Personal Lines Insurance (Auto, Homeowners, Casualty, Jewelry, Marine, etc.)
• Outstanding written and verbal communication skills and strong attention to detail
• Ability to work independently with minimal direction as well as collaboratively
• Strong computer skills and proficiency with software systems including Microsoft Office, Special Agent, and Singlepoint Rating Software
• Ability to build relationships and emphasize clients’ needs
• Bilingual (English/Spanish) preferred but not required

What's in it for you:

• Competitive compensation and benefits
• Retirement plan with company contribution
• Supportive leadership
• Training, development, and growth opportunities

**Full Job Description to be shared prior to an interview with my client

**To be considered, please apply or email along with a copy of your resume to creid@monumentstaffing.net

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