Job Description

:NIGHT SHIFT POSITION
HOURS ARE 6PM- 6AM

The position schedule is 3-days on and then 3-days off, 2-days on, and then 2-days off. They will have every other Friday, Saturday, Sunday off.

THIS INCLUDES WEEKENDS AND HOLIDAYS

This is 100% ONSITE - NO REMOTE WORK.

SCOPE OF THE PROJECT:
THIS WILL BE A ONE-YEAR CONTRACT for INFORMATION TECHNOLOGY CENTER WITH THE POSSIBILITY OF EXTENDING 36-MONTHS.

DAILY DUTIES / RESPONSIBILITIES:

MONITORS, TESTS, MAINTAINS AND REPAIRS NETWORK AND INFRASTRUCTURE ELEMENTS. 

MONITORS CLEMSON NETWORK, SERVER, AND APPLICATION ELEMENTS, RESOLVES INCIDENTS AND SERVICE REQUESTS AND/OR CONSULTS WITH THE SUBJECT MATTER EXPERT TEAM FOR INCIDENT RESOLUTION. APPLIES STATE-OF-THE-ART TECHNOLOGY TO MEET AND IMPROVE THE NETWORK CONTROL CENTER.

CONTROL NETWORK AND SYSTEM PROCESSING. RESPONDS TO CUSTOMER INQUIRIES AND ALERTS VIA EMAILS, INCOMING CALLS, AND WALK-INS. CONDUCTS ROUTINE INSPECTIONS ON EQUIPMENT AND REPORTS ANY ABNORMALITIES. OTHER OPERATIONAL DUTIES AS ASSIGNED SUCH AS MEETINGS, PROJECT WORK, ADMINISTRATION AND FACILITIES REQUIREMENTS.

CONFIGURE NETWORK AND SYSTEM RESOURCES, AND MAINTAIN CORRESPONDING SYSTEM RECORDS AND DOCUMENTATION. PROVIDES TIER II SUPPORT AS PER SME AGREEMENTS. PERFORMS PERIODIC MAINTENANCE AND MONITORING OF COMPUTER SYSTEMS. PERFORMS PRE-CONFIGURED PORT ACTIVATIONS ON NETWORK SWITCHES. ASSIST WITH IMPLEMENTING NETWORK AUTOMATION TOOLS.

PREPARES AND REVIEWS DOCUMENTATION FOR USE IN OPERATIONS FOR TRAINING AND KNOWLEDGE BASE. PARTICIPATES IN TRAINING AND CROSS TRAINING FOR THE TIER II. . PROVIDES CUSTOMER SERVICE FOR ALL INFORMATION AND/OR TELECOMMUNICATION NETWORK SYSTEMS SUPPORT AREAS.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
• MONITORING TOOLS (SPLUNK, SOLARWINDS, CISCO ISE, CISCO CATALYST)
• PYTHON SCRIPTING
• ROUTING PROTOCOLS (I.E. BGP, OSPF)
• PALO ALTO FIREWALL CONFIGURATION
• CISCO WIRELESS TROUBLESHOOTING
• CISCO MERAKI CONFIGURATION
• DNS CONFIGURATION
• IP NETWORK TROUBLESHOOTING
• LINUX SERVER BATCH SCRIPTING
• TECHNICAL WRITING EXPERIENCE

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
• LEADERSHIP SKILLS
• STRONG CUSTOMER SERVICE
• SELF-MANAGEMENT
• WEB PROGRAMMING

REQUIRED EDUCATION: HIGH SCHOOL DIPLOMA OR EQUIVALENT

Job Tags

Holiday work, Contract work, Remote job, Night shift, Sunday, Saturday,

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