Job Description

Oliver Inc. is looking for a customer-oriented Account Manager, Client Services who will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring the delivery of high-quality services. You will serve as the main point of contact between Oliver and its clients, working to manage and build long-term business relationships, provide solutions, and contribute to overall client satisfaction, collaborating with internal departments to drive the process. The Account Manager, Client Services will assist and support the sales team by delivering high quality customer experience with Oliver accounts/clients from sales to production to delivery for the purpose of developing and retaining business

If you are a natural communicator with a passion for customer service, we would like to meet you!

About the Role:

As our Account Manager, Client Services , you will:

• Understand clients' business goals and challenges to provide effective solutions.
• Manage a portfolio of client accounts, ensuring their needs are met.
• Client and internal communication regarding customer orders, samples, estimates and job specifications.
• Facilitate the internal flow of information across departments to ensure customer specifications are accurately described and prepared for production.
• Manage CRM contacts, track customer interactions, monitor workflow for customers, strategize and problem solve in coordination with sales department.
• Present proofs, obtain customer approvals, provide samples, and determine agreed upon delivery dates.
• Responsible for onsite customer experience, which can include strategy sessions, plant tours illustrating Company capabilities, and offsite customer visits.
• Audit and update open sales order, finished goods inventory, and open orders for billing purposes.
• Complaint intake and distribution to appropriate personnel (QA/Sales) through disposition and resolution.

About You :

You're a fit for the role of Account Manager, Client Services if your background includes:

• 3 or more years' experience preferred in account management or customer service in the printing and packaging industry
• Excellent oral and written communication skills, knowledge of printing & packaging industry, and ability to multi-task in a high volume, fast paced environment.
• Proficient in Windows, Word, Excel, ERP and CRM systems.
• Ability to multi-task while exercising judgment in a high-volume and fast-paced environment.
• Professional phone etiquette in addressing customers' inquiries.
• Able to build internal/external relationships to ensure high quality service.
• Self-starter with ability to work as part of a team and communicate effectively.
• Bachelor's degree preferred.

Oliver Inc is an Equal Opportunity Employer.

• All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, gender, gender identity and expression, sex, sexual orientation, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.

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