Job Description

Who we are

Artisent Floors is a fast growing, full-service flooring company, and we’re looking for the right people to join our team. We work hard, collaborate closely, and find the right solutions to make our clients happy. We provide next day flooring service to the multifamily industry, serving apartment communities in 17 cities from our corporate headquarters in Memphis, TN.

Why join us

The mission of Artisent Floors is to revolutionize the multifamily flooring industry by delivering superior products and personalized service to our customers. We strive to exhibit our Core Values every day:

• Diligence- We make our customers’ job easy by doing the little things that make a big difference.
• Integrity- We operate in good faith and absolute honesty. Never promise what you can’t deliver; and do what is right in every situation.
• Creativity- We will never stop innovating to benefit our customers, bring efficiency to our operations, make our workplace more rewarding, and benefit our community.
• Expertise- We will be the best at what we do. When new opportunities arise, we will lead the way in doing business the right way.
• Artisent Family- We take an interest in all four aspects of the lives of our employees - Physical, Spiritual, Emotional, and Social. Because Artisent Floors could not exist without its people, we will invest in those people and succeed together.

What role will you play

Artisent Floors is adding an Branch Manager to lead our team in Charlotte, North Carolina. The Branch Manager is responsible for overseeing all operations within their assigned branch, ensuring the efficient and profitable management of multiple flooring units. This role includes managing day-to-day activities, leading a team of sales and support staff, maintaining high customer service standards, and achieving sales and profitability targets.

Who you are

We are seeking a highly motivated and experienced individual to lead our team as an Branch Manager. In this role, you will become a subject matter expert on all our products, softwares and systems.

You will become an expert at the “Artisent Sales Method” - the same methodology we’ve used to rapidly expand from just one store to 17 locations. To achieve this, you will spend one week in our home office in Memphis training and another week in your respective market with a trainer, focusing on the sales process.

Essential Duties of the Position:

• Supervise and provide guidance to Account Managers and other branch staff.
• Set performance goals and monitor progress towards achieving them. Conduct regular performance evaluations and provide feedback.
• Develop and implement sales strategies to achieve branch sales targets and increase market share. Mentor and coach Account Managers to improve their sales techniques and customer service abilities.
• Analyze financial data to identify trends, develop sales initiatives and areas for improvement.
• Develop and manage the branch budget, ensuring financial targets are met; Monitor expenses and implement cost-control measures.
• Develop partnerships with property management companies, property managers, maintenance directors and other decision-makers, and multifamily-focused contractors.
• Foster relationships with key clients and partners to support Account Managers in closing deals.
• Attend high-level client meetings and presentations to support the sales team.
• Monitor customer satisfaction levels and implement measures to improve service quality.
• Handle escalated customer issues and complaints, ensuring prompt resolution.
• Assist with proposal development and contract negotiations as needed.
• Participate in the hiring process to ensure the branch is staffed with qualified and motivated individuals.Ensure proper onboarding and training of new employees.
• Managing our installation subcontractors, which includes scheduling jobs, overseeing quality and managing the subcontractor roster to ensure we have the capacity to support the branch's volume growth.
• Serving as the direct supervisor of the warehouse manager and other warehouse staff.
• Managing inventory flow, which includes analyzing usage reporting and sales trends to forecast purchasing and keep inventory at appropriate levels. Coordinate with suppliers to ensure timely availability of products.
• Manage the logistics of product delivery and installation.
• Plan and execute morning loadout.
• Identify potential risks and implement measures to mitigate them.
• Ensure the safety and security of branch employees and assets.
• Carry out initiatives put in place by the corporate operations and supply chain teams.
• May perform other duties as assigned.

Preferred candidates will have:

• 3 years of management and leading a sales team
• 2-5 years of outside sales or multi-family experience
• Bilingual is a plus but not required
• Exceptional ability to connect with prospects and customers
• Driven by competition and working within a team environment
• Strives to be better today than yesterday
• Aptitude to learn and absorb new technologies and skills

Benefits:

• Base salary + monthly team commission
• Health insurance- 100% of employee premium paid by Artisent Floors
• Dental, Vision, Supplemental insurance: Available as employee paid benefit
• Paid time off (PTO):
• 100% Company-paid benefits: Life Insurance and AD&D coverage
• Telehealth: Free access to Teledoc
• CONCERN EAP is free to the employee and all members of their household benefits
• 401(k)/Roth matching
• Holidays: Company- paid holidays
• Vehicle allowance
• Cell phone
• Credit Card for gas and expenses
• Toll allowance (if applicable)

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