Job Description
POSITION SUMMARY
Responsible for the clinical programming, supervision, and oversight of Adult Clinical Services. Duties include coordination of outpatient clinical services, licensure supervision, clinical documentation review of services by clinical staff (therapists, behavioral health professionals, and behavioral health techs), clinical consult for all staff on site, and leading clinical staffings on site with all professional disciplines. Clinical Services Manager monitors existing services for quality service delivery, participates in program development, and coordination of policies and procedures.
ESSENTIAL RESPONSIBILITIES
Clinical Services Manager oversees all aspects of clinical service delivery for Adult clients of Polara Health.
Provides clinical oversight and supervision as well as intern supervision to Adult Services staff. Serves as the therapeutic and outpatient services clinical expert in consultation within and across departments (including, but not limited to, Vocational Services, Peer Support, Therapy, Case Management, CFD, psychiatric care, nursing).
Works with the Operations Manager and Clinical Directors, as well as other departments, to ensure quality clinical services are being offered and meeting quality outcomes. Partners with Operations Manager in recruitment of clinical staff.
Prepares and provides clinical reviews of staff to support Operations Manager in performance evaluation as needed.
The Clinical Services Manager is an active member of the organization leadership team, participates in leadership meetings and completes tasks as appropriate to clinical service delivery and quality across Adult services.
Partners with Quality Department to address and lead clinical quality improvement projects.
Other duties as assigned in support of Clinical Services
This position is a managerial position with a high degree of responsibility.
This position carries a high level of exposure to confidential and proprietary information. Includes personnel, business, clinical and other private information.
Position requires a high level of independent judgement, autonomy and responsibility.
This position requires a great deal of public, client and collegial contact. It calls for strong public relations skills and problem-solving skills involving diplomacy and sensitivity.
QUALIFICATIONS
21 years of age or older; or minimum 18 years old and licensed or certified under A.R.S. Title 32 and providing services within the personnel member’s scope of practice; or minimum 18 years old for select administrative positions
Must be able to provide or obtain an AZDPS Level One Fingerprint Clearance Card
Must possess and maintain a valid Driver License, current automobile insurance, and a driving record that meets the guidelines and requirements of the organization
· Master's degree in Counseling, Psychology, Social Work, or a related field
· Current licensure as a Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), or similar license in the state of Arizona.
Experience in one or more of the following fields: Social Work, Psychology, Health Care Administration, Counseling
Experience navigating behavioral health care systems
Minimum of 3 years clinical work with adults and 1 year minimum in a behavioral health leadership role
Knowledge of managed care and health care administration preferred
CORE COMPETENCIES
People – Passionately believes in people and embraces diversity
Integrity – Does the right thing even when no one is looking
Learning – Challenges old paradigms with critical thinking, curiosity and creativity
Accountability – Sets an intentional culture of personal responsibility; believes everyone carries the load
Relationships – Serves colleagues and consumers with love, empathy and compassion
PHYSICAL DEMANDS & WORKING CONDITIONS
The physical and working demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office environment, travel within the community, as needed
Heavy exposure/use of computers, cell phones, office phones, etc.
Ability to sit for prolonged periods throughout work hours
Must be able to occasionally lift and/or move 5 or more pounds
Must be able to respond appropriately and effectively in crisis situations by using good judgment and following Polara Health protocols
This position is considered Safety-Sensitive by Polara Health.
Non-Discrimination Policy
Polara Health subscribes to the principles of Equal Employment Opportunity. Polara Health’s policy is to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to ancestry, age, color, disability, genetic information, gender identity, gender expression, marital status, medical condition, military or veteran status, national origin, pregnancy, race, religion, sex/gender, sexual orientation, or any other basis prohibited by federal, state, or local law. As an Equal Opportunity Employer, Polara Health intends to comply fully with applicable federal, state, and local employment laws, and the information requested on this application will be used only for purposes consistent with those laws.
Americans With Disabilities Act – Request for Reasonable Accommodations
In accordance with requirements of the Americans with Disabilities Act, Polara Health’s policy is to provide reasonable accommodation for applicants requesting accommodation(s) during the application process, so the applicant may be given a full and fair opportunity to be considered for employment. If any candidate needs a reasonable accommodation to participate in the interview process, please notify Polara Health in any of the following ways: by calling 928-445-5211, ext. 4047, U.S. Mail, or hand deliver to Polara Health 3343 N. Windsong Drive, Prescott Valley, AZ 86314 Attention: Human Resources Job Applicant Request.
Background Checks
Employment is contingent on background checks as required by Polara Health’s policies, which may include Fingerprint Clearance, Drug Test, Criminal History, Driving History Record, Sex Offender Registry Search, Department of Child Services, State Central Registry Check, Employment Verification, Education Verification, and Professional References.
We Offer the Following Benefits to Full Time Employees:
Medical * Dental * Vision * Short and Long Term Disability * Life Insurance * Health Savings Account * Flexible Spending Account * Employee Assistance Program * 401(k) * Up to 3 Weeks of Paid Time Off * 10 Paid Holidays per Year * Shift Pay (for select inpatient positions) * Educational Reimbursement *
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Job Tags
Holiday work, Full time, Temporary work, For contractors, Local area, Flexible hours, Shift work,